Refund policy

At raediate, we value your satisfaction and strive to provide you with high-quality products. If you're not completely satisfied with your purchase, we offer a 14-day return policy for exchanges or store credit, provided the item is in its original condition. Please read the following guidelines to understand our return policy:

1. Eligibility for Returns:

   • You may return an item within 14 days from the date of purchase.
   • To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.

2. Exclusions:

   • Items that have been damaged or broken due to mishandling or misuse by the customer are not eligible for return. Damaged or broken items may be subject to additional charges.
   • Personalized, customized, or made-to-order items are non-returnable unless they are deemed damaged or defective upon arrival.

3. Return Process:

   • To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number] to obtain a Return Authorization (RA) number.
   • When you have an RA number, carefully package the item with its original packaging and any accessories.
   • Clearly label the package with the provided RA number.
   • Ship the item to our return address, which will be provided along with the RA number.
   • Return shipping costs are the responsibility of the customer unless the item is deemed damaged or defective upon arrival, in which case we will cover the return shipping costs.

4. Inspection and Approval:

   • Once we receive your returned item, it will undergo an inspection to ensure it meets the return eligibility criteria.
   • If the item is deemed damaged or broken upon arrival at your address, please notify us immediately and provide photographic evidence.
   • If the return is approved, we will issue a store credit or arrange for an exchange.

5. Store Credit:

   • Store credit will be issued in the form of an electronic gift card, which can be used for future purchases at raediate
   • Store credit is non-transferable and has no cash value.

6. Refunds:

   • We do not offer cash refunds unless we are unable to provide a replacement for a damaged or defective item.
   • In cases where a refund is provided, it will be issued using the same payment method used for the original purchase.

7. Exchanges:

   • If you prefer to exchange your item for a different product, please specify the desired item when initiating the return. We will do our best to facilitate the exchange, subject to availability.

8. Contact Us:

   • For all return inquiries please contact our customer service team

Please note that our return policy may be subject to change without prior notice, so we recommend reviewing the policy before making a return. We aim to process returns as quickly and efficiently as possible, ensuring your satisfaction with your shopping experience at raediate.

Thank you for choosing raediate and we appreciate your trust in our products and services.

Sincerely,

Rae